Services | OPERATIONS
MEASUREMENT & IMPROVEMENT
Through the definition, measurement and improvement of core processes every business has the opportunity to improve the efficiency of operations, drive significant cost savings and improvements to the customer experience.
With over 12 years’ experience at Betfair, specifically the Executive Operations Committee, combined with six sigma thinking from global leader General Electric, Gaming Edge Associates is well-placed to help you achieve operational excellence. With detailed understanding of the various operational departments: customer service, fraud, KYC, payments, room management and telebetting, we have the methodologies to define, prioritise and improve your core processes whilst delivering a better experience to your customers.
1) Operational process mapping and re-engineering
2) KPI dashboard definition
3) Training, mentoring and management
4) Customer service best practice
5) SLAs and operations manuals
6) Six Sigma methodologies (green belt trained)